Metrolinx is proactively refunding GO train customers who travelled during the unprecedented service disruption on Feb. 2 and Feb. 3. Refunds will also be issued for select trips on Feb. 4.
You can expect to see the refund within the next five to 10 business days - on the same method of payment used to tap on a PRESTO device. You do not need to submit a GO Transit Service Guarantee claim to receive this refund.
Select trips on Feb. 4 eligible for refund
Lakeshore East
- Durham College Oshawa GO 16:09 - Union Station 17:15
- Union Station 16:50 - Durham College Oshawa GO 17:58
- Union Station 17:05 - Durham College Oshawa GO 18:13
- Union Station 16:35 - Durham College Oshawa GO 17:43
- Durham College Oshawa GO 17:09 - Union Station 18:15
- Union Station 18:20 - Durham College Oshawa GO 19:28
- Union Station 17:35 - Durham College Oshawa GO 18:43
- Union Station 17:50 - Durham College Oshawa GO 18:58
- Durham College Oshawa GO 17:39 - Union Station 18:45
- Union Station 17:20 - Durham College Oshawa GO 18:28
Lakeshore West
- Union Station 16:42 - Hamilton GO 18:12
- Union Station 17:12 - Hamilton GO 18:42
- Union Station 16:57 - Niagara Falls GO 19:43
- Union Station 17:27 - West Harbour GO 18:57
Richmond Hill
- Union Station 17:45 - Bloomington GO 18:51
- Union Station 18:45 - Bloomington GO 19:51
You do not need to submit a GO Transit Service Guarantee claim to receive this refund.
You can still submit a GO Transit Service Guarantee request if you did not pay your fare by tapping onto a PRESTO device (for example, if you used an e-ticket or paper ticket).
Does your trip qualify for a GO Train Service Guarantee refund?
Our GO Train Service Guarantee applies to all delayed, regularly scheduled trips, except when delays are caused by extreme weather conditions. These weather events include Environment Canada advisories, watches, and warnings, and severe winter weather conditions when GO Transit operates on a special schedule. Fill out the form below to find out if your trip qualifies.
* Please note that you have 30 days to make a claim from the date of delay. Special flat-fare tickets, including the Weekend Pass, Weekend Day Pass, and Weekday Group Pass for unlimited travel, are not eligible for a Service Guarantee credit.
Your Service Guarantee Claim
If your trip qualifies and your claim has been approved:
For PRESTO card users, click on “Submit my PRESTO claim” above to begin your GO Train Service Guarantee claim. Once your claim has been submitted and approved, the price of your trip will automatically be credited back to your PRESTO card on your next tap.
If you paid with PRESTO contactless by tapping on with a credit card, including that card on a phone or watch, you will be credited back the fare paid for the eligible delayed trip in 7 to 10 business days after your claim is approved.
For paper ticket and e-ticket users, after you’ve submitted your claim, it will be processed and you will be contacted within three business days. If you travelled with a Paper Ticket, Day Pass or Group Pass you will receive a credit to your PRESTO Card or credit for an e-ticket of similar value.
If you travelled with an e-ticket you will be given an e-ticket of the same value that you paid.
If you used a day or group pass, reach out to our Contact Centre.
Have questions? Maybe we’ve already answered them on the Service Guarantee page.